At Ottawa Optimization, your privacy and confidentiality are of utmost importance to us. We are committed to safeguarding the personal information you provide to us and ensuring that it is used solely for the purposes for which it was collected. Below is a detailed explanation of how we handle your data.
1. Information We Collect
We may collect personal information, including but not limited to:
Personal Details: Name, email address, phone number, business details (for event planners or funeral homes), and billing information.
Service Preferences: Information provided through forms on our website or communicated with us directly, such as the specifics of your custom song or video order.
2. How We Use Your Information
The information we collect is used for the following purposes:
To Provide Services: To create and deliver custom songs and videos as requested by you.
Communication: To respond to inquiries, process orders, and follow up regarding our services.
Customer Support: To assist with any issues you may encounter and to improve our offerings.
Marketing and Promotions: If you have opted-in, we may send you updates about our services, promotions, and special offers. You can opt-out of these communications at any time.
3. Data Protection
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. All sensitive data, including payment details, is securely transmitted using encryption technologies.
4. Confidentiality and Use of Details
We are committed to confidentiality and security. The details you provide for the creation of custom songs and videos will be used solely for the purpose of delivering the product you requested. We will not misuse or share any of your personal data or creative details without your explicit consent. Any details regarding a person’s life story, favorite songs, or personal moments will only be used to create the custom song/video and will never be shared, sold, or used for other purposes.
5. Third-Party Services
In some cases, we may use third-party services to process payments or assist with the technical operation of our website. These third parties are required to maintain the confidentiality of your information and are not permitted to use it for their own purposes.
6. Cookies
Our website may use cookies to enhance your user experience, such as remembering your preferences or session information. You can choose to disable cookies in your browser settings, but this may limit some functionality on our website.
7. Your Rights
You have the right to:
Access and update your personal information.
Request the deletion of your personal data (subject to certain legal obligations).
Withdraw your consent for marketing communications at any time.
8. Changes to Our Privacy Policy
We may update our privacy policy from time to time. Any changes will be posted on this page, and the date of the most recent update will be noted at the bottom of the page. Please review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about our privacy practices or would like to exercise your rights regarding your personal data, please contact us at:
Email: support@ottawaoptimization.com
Phone: +658-205-4511
Address: 4 Romance Avenue, May Pen, Clarendon, Jamaica